This document applies to the VMISE website, seller dashboard, online stores hosted on VMISE, and the VMISE Seller application (together, the "Services"), operated by VMISE ("VMISE", "we", "us"). By accessing or using the Services, you agree to this document.
1. Nature of the Platform
VMISE is solely a technology platform that allows independent businesses ("Sellers") to create and manage their own online stores. VMISE does not manufacture, sell, prepare, store, deliver or own any product or service offered on any store, and is not a party to any transaction between a Seller and a buyer ("Customer"). All stores are owned and operated by their respective Sellers, and any sale is solely between the Seller and the Customer.
2. No Responsibility of VMISE
VMISE shall not be responsible or liable in any manner whatsoever for any product, service, order, delivery, payment, refund, content, information, communication, act or omission of any Seller, Customer or third party, or for any loss, damage, harm or inconvenience of any kind arising from or related to the use of the Services. Use of the Services is entirely at the user's own risk.
3. Seller Responsibility
Each Seller is solely and fully responsible for:
- the products and services they offer, including their quality, safety, legality, description, pricing and availability;
- food safety, hygiene, ingredients and allergen information, where applicable;
- order acceptance, fulfilment, delivery, delays, cancellations, returns, refunds and exchanges;
- all payments received from Customers;
- compliance with all applicable laws, licences, permits and taxes;
- the use and protection of Customer information they receive, and all communication with their Customers;
- all content they publish, and having the rights to use it;
- the security of their account and all activity under it.
4. Customer Responsibility
Customers purchase from Sellers at their own discretion and risk. Any concern regarding a product, order, delivery, payment or refund must be resolved directly with the relevant Seller.
5. Payments
VMISE does not collect, hold, process or guarantee any payment between Sellers and Customers. All payment methods offered on a store, including cash on delivery and online or bank payments, are arranged solely by the Seller. VMISE is not responsible for any payment, non-payment, fraud or loss arising from such transactions.
6. Information We Collect
- Account information: name, email address, phone number, business and store details, and login credentials.
- Order information: Customer name, phone number, delivery address and order details, processed on behalf of the relevant Seller.
- Content: products, descriptions and images uploaded by Sellers.
- Device and usage information: IP address, device and browser type, and a notification identifier used to deliver alerts in the mobile application.
7. How We Use Information
We use information only to provide, maintain, secure and improve the Services, to process orders and send notifications to Sellers, to communicate with users, to prevent fraud and misuse, and to meet legal obligations. We do not sell personal information.
8. Sharing of Information
We may share information with the Seller from whom a Customer purchases; with service providers who help us operate the Services; where required by law; to protect VMISE, our users or the public; or as part of a business transfer. Once information is shared with a Seller or any third party, its use is governed by that party, and VMISE is not responsible for it.
9. Mobile Application Permissions
The VMISE Seller application requests only the permissions needed for it to work:
- Internet access: to connect to the Services.
- Notifications: to alert Sellers about new orders. This can be turned off at any time in device settings.
- Photos (selected images only): when a Seller chooses to upload a product image, only the image they select is shared with the application. The application does not access the rest of the photo library.
The application does not access contacts, call logs, SMS, location, microphone or camera, and does not track users across other applications or websites.
10. Security
We take reasonable measures to protect information. However, no system is completely secure, and VMISE is not responsible for any unauthorised access, loss or disclosure of information, including where a user fails to keep their login details secure.
11. Third-Party Services
The Services may link to or rely on third-party services, such as messaging applications and payment providers. VMISE does not control and is not responsible for them. Their use is subject to their own terms and policies.
12. Limitation of Liability
The Services are provided "as is" and "as available", without any warranty. To the fullest extent permitted by law, VMISE, its owners and team shall not be liable for any direct or indirect loss, damage, loss of data, profit or business, arising from the Services or from any transaction or interaction between users.
13. User Accountability
Sellers and users shall bear any loss, cost or expense caused to VMISE by their products, content, transactions, or misuse of the Services.
14. Data Retention and Deletion
We keep information only as long as needed for the purposes above and to meet legal obligations. Sellers may delete their account and store from Settings → Account → Delete account in the dashboard or app, or by emailing [email protected] from their registered email address. Accounts are permanently deleted within 30 days of the request. See how to delete your account. Customers should contact the relevant Seller about their order information.
15. Suspension
VMISE may suspend or terminate any account or store, at its sole discretion and without notice, if it violates this document or applicable law, or poses a risk to VMISE, its users or the public.
16. Children
The Services are not intended for persons under 18 years of age, and we do not knowingly collect their information.
17. Changes
We may update this document at any time. Changes take effect when published, and continued use of the Services means acceptance of the updated version.
18. Contact
VMISE
Pakistan
Email: [email protected]