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Delete your VMISE account

You can delete your seller account and your store at any time, from the dashboard or the VMISE Seller app.

How to delete your account

  1. Log in to your VMISE dashboard or the VMISE Seller app.
  2. Go to Settings → Account.
  3. Under Delete account, enter your password and type your store name to confirm.
  4. Tap Delete my account.
Delete my account Request by email

Can't log in? Email [email protected] from the email address registered on your account, and include your store name.

What happens next

  • Your store goes offline straight away and stops taking orders.
  • You are logged out and can no longer log in.
  • Your account and store data are permanently deleted within 30 days.

What is deleted

  • Your account and login details
  • Your store, its products, images and categories
  • Orders, customer details received through your store, and coupons
  • Accounting entries and store settings
  • Notification settings on your devices

Records we are required to keep by law, such as subscription payment records, may be kept for as long as the law requires.

Changed your mind?

Email [email protected] within 30 days of your request and we will restore your store. After that, deletion cannot be undone.